Velyx.ai
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Velyx Trust Center

Security & trust,
built into every layer.

Transparent, evidence-based insight into how Velyx protects your dealership and your customers' data — across security, privacy, and compliance.

GDPRCompliant
EU HostingGermany

What is Velyx?

Velyx is an AI-powered communication platform built specifically for automotive dealerships. It engages every customer inquiry instantly and around the clock — across website live chat, online marketplaces, email, phone calls, WhatsApp, and social media — so no lead is ever missed and every enquiry gets a fast, helpful response.

Beyond first contact, Velyx automates lead follow-up, qualifies prospects, answers vehicle and service questions, and books appointments and test drives directly into your dealership's workflow. The result: more booked appointments, faster response times, and a consistent customer experience — without adding workload to your team. Trust, security, and operational reliability are built into the platform at every layer, with data hosted in the EU and a GDPR-compliant foundation.

Omnichannel engagement

One AI assistant across web chat, marketplaces, email, phone, WhatsApp, and social — available 24/7.

AI lead engagement & follow-up

Automatically responds, qualifies, and follows up on leads so prospects never go cold.

Appointment scheduling

Books test drives and service appointments straight into your dealership's calendar.

Trust & reliability first

EU-hosted, GDPR-compliant, and engineered for security and operational uptime.

Controls Updated recently

Infrastructure Security

Controls protecting the infrastructure Velyx runs on — covering access restriction, network security, monitoring, logging, and system hardening.

The company restricts privileged access to encryption keys to authorized users with a business need.
The company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.
System access is restricted to authorized users only.
The company restricts privileged access to the firewall to authorized users with a business need.
The company restricts privileged access to the operating system to authorized users with a business need.
The company restricts privileged access to the production network to authorized users with a business need.
The company requires authentication to the production network to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.
The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.
The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.
The company uses an intrusion detection system to provide continuous monitoring of the company's network and early detection of potential security breaches.
The company utilizes a log management tool to identify events that may have a potential impact on the company's ability to achieve its security objectives.
An infrastructure monitoring tool is utilized to monitor systems, infrastructure, and performance and generates alerts when specific predefined thresholds are met.
The company reviews its firewall rulesets at least annually. Required changes are tracked to completion.
The company uses firewalls and configures them to prevent unauthorized access.
The company's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.

Organizational Security Coming soon

This section is coming soon. Contact our team if you need this documentation today.

Product Security Coming soon

This section is coming soon. Contact our team if you need this documentation today.

Internal Security Procedures Coming soon

This section is coming soon. Contact our team if you need this documentation today.

Data and Privacy Coming soon

This section is coming soon. Contact our team if you need this documentation today.

Sub Processors

We partner with trusted providers who share our commitment to security. These are the subprocessors involved in delivering the Velyx platform.

Hetzner

Cloud Infrastructure Provider

Provides secure cloud hosting and infrastructure services for Velyx applications, located in Germany (EU).

Anthropic

AI / Engineering Services

Provides AI technology and engineering capabilities used within the Velyx platform.

Google Drive

Document Management & Storage

Used for secure document storage, sharing, and collaboration.